Commitment to Customers

THE RESPONSIVE HEART OF CVC

Do you ever wonder if business organizations have hearts? I believe they do and there are many kinds. I like to examine organizations closely to determine what kind of heart does each business have? Some hearts are hard, some proud, some intellectual, some weak … but only a few have what I call a “responsive heart”. My dictionary defines “responsive” as “quick to respond or act appropriately or sympathetically”. For many years I have seen the CVC organization's heart response to the needs of customers and employees. The people at CVC truly desire to please each person, and to do it promptly. This is in distinct contrast to some older hard hearted companies that limit their employees' authority and require them to dictate to their customers regarding delivery times, waiting for service and problem resolution. It is my experience that most customers enjoy working with the friendly people at CVC Technologies.

Let me tell you why I think CVC has a responsive heart. Customer service decisions are made at the lowest possible organizational level to provide customers with quick response time. Company officers stay in touch with customers and welcome their calls. Hundreds of finished machines are kept in inventory to respond to needs for fast delivery. Machine parts are on the shelf ready for same day shipment. CVC machinery pricing is competitive in industry and we are in response to customer needs to stretch machinery budgets. This is possible because world wide manufacturing volume allows CVC to require less profit per machine sold.

William Shakespeare once wrote “All the world's a stage and we are the players”. I believe Shakespeare's insight also describes CVC Technologies' emergence from years of obscurity to join those players who stand on the spotlighted stage of pharmaceutical world wide expansion. This has come about because a handful of diligent staff from 30 years ago have grown to become passionate leaders guiding their CVC teams to become the best they can be.

In future issues I look forward to sharing with you more about CVC's unusual history and some exciting things happening now.